YandapYandap
Legal Document

Privacy Policy

How we collect, use, process, store, and protect your personal data on the Yandap platform.

Effective: April 20, 2026
19 Sections

Quick Navigation

1Introduction2Key Definitions3Role of Yandap4Information We Collect5How We Use Data6WhatsApp Messaging7Legal Basis8Data Sharing9Sub-Processors10International Transfers11Data Retention12Data Security13Data Subject Rights14Cookies & Tracking15Third-Party Services16Children's Privacy17Limitation of Liability18Changes to Policy19Contact
1

Introduction

Yandap ("Yandap," "we," "our," or "us") provides a cloud-based property management platform that enables property owners, landlords, and property managers ("Property Owners") to manage real estate assets and communicate with tenants, including through automated messaging services such as WhatsApp.

This Privacy Policy explains how we collect, use, process, store, and protect personal data when:

  • Property Owners use our platform
  • Tenants receive communications through our platform
  • Individuals interact with our website or services

By using Yandap, you acknowledge and agree to the practices described in this Privacy Policy.

2

Key Definitions

Personal DataAny information relating to an identified or identifiable individual
ControllerThe entity that determines the purpose and means of processing personal data
ProcessorThe entity that processes personal data on behalf of a controller
TenantAny individual whose data is entered into the platform by a Property Owner
3

Role of Yandap

Critical

Yandap operates as a technology platform provider.

Property Owners

Independent Data Controllers

Yandap

Data Processor for tenant-related data

⚠ Important: Yandap does not control what tenant data is collected, why tenant data is collected, or the content of communications sent. All such decisions are made solely by Property Owners.

4

Information We Collect

AFrom Property Owners

Full name
Email address
Phone number
Company or business details
Property portfolio information
Account credentials and login activity

BTenant Data (Provided by Property Owners)

Full name
Phone number (including WhatsApp)
Email address (if applicable)
Lease, occupancy & rental details
Payment and billing records
Communication history

Yandap processes this data only on behalf of Property Owners.

CAutomatically Collected Data

IP address
Device and browser information
Usage logs and activity data
System performance & diagnostics
5

How We Use Personal Data

1Provide, operate, and maintain the platform
2Enable Property Owners to manage properties and tenants
3Facilitate communication, including automated WhatsApp messages
4Monitor system performance and improve services
5Ensure platform security and prevent fraud

✓ We do not sell personal data.

6

WhatsApp Messaging & Communication

6.1 Shared Messaging Infrastructure

Yandap provides access to a shared or centralized WhatsApp API infrastructure, which may be used by multiple Property Owners simultaneously.

6.2 Important Disclosures

  • Messages may be sent via shared messaging channels
  • Delivery depends on third-party systems outside Yandap's control
  • Yandap does not guarantee delivery, timing, or availability

6.3 Consent Responsibility

Property Owners are solely responsible for:

  • Obtaining valid tenant consent before sending messages
  • Maintaining records of such consent
  • Complying with applicable communication and data protection laws

Yandap is not responsible for unauthorized or unlawful messaging.

7

Legal Basis for Processing

Where applicable, processing is based on:

Contract

Providing platform services

Legitimate Interest

System security, analytics

Legal Obligation

Compliance requirements

For tenant communications, Property Owners determine the legal basis, including consent where required.

8

Data Sharing and Disclosure

✓ We do not sell personal data.

8.1 Service Providers

  • Cloud infrastructure providers
  • Messaging providers (e.g., WhatsApp API)
  • Analytics and monitoring tools

8.2 Legal Authorities

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect rights, safety, or property
9

Sub-Processors

Yandap may engage third-party sub-processors. All sub-processors are:

  • Bound by confidentiality obligations
  • Required to implement appropriate data protection measures
10

International Transfers

Personal data may be processed outside your jurisdiction. Where this occurs, Yandap ensures:

  • Appropriate safeguards are implemented
  • Transfers comply with applicable laws
11

Data Retention

We retain personal data:

  • For as long as necessary to provide services
  • As required for legal, accounting, or compliance purposes

Upon account termination:

  • Data may be deleted or anonymized within a reasonable timeframe
  • Certain data may be retained for security or legal purposes

Property Owners are responsible for managing tenant data retention policies.

12

Data Security

We implement appropriate technical and organizational measures:

🔒Encryption (where applicable)
🔑Access controls & authentication
📊Monitoring & logging systems

However, no system is completely secure, and users share responsibility for safeguarding their credentials.

13

Data Subject Rights

Depending on applicable law, individuals may have the right to:

Access their personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent (where applicable)

Important: Tenants must direct requests to the Property Owner (Data Controller). Yandap will assist Property Owners where legally required.

14

Cookies & Tracking

We may use cookies to:

  • Maintain session functionality
  • Analyze usage patterns
  • Improve user experience

Manage preferences via browser settings.

15

Third-Party Services

Our platform integrates with third-party services (e.g., messaging providers). Use of these services is subject to their respective privacy policies.

16

Children's Privacy

Yandap is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

17

Limitation of Liability

Critical

To the maximum extent permitted by law, Yandap shall not be liable for:

Actions or omissions of Property Owners
Unauthorized or unlawful data collection
Content of communications sent via the platform
Tenant disputes or property-related issues
Failures or delays in third-party services (including WhatsApp)
18

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date. Continued use of the platform constitutes acceptance of the updated policy.

19

Contact Information

For questions or concerns regarding this Privacy Policy:

Yandap

Email: support@yandap.org